Responsible Gaming
at fb11
fb11 believes that gambling should always be an enjoyable, recreational activity — never a source of financial stress or personal hardship. This page outlines the tools, resources, and commitments fb11 has in place to help every player in Bangladesh stay in full control of their gaming activity.
Gambling Should Be Fun, Not a Problem
At fb11, we take our responsibility to players across Bangladesh seriously. The vast majority of people who use fb11 enjoy cricket betting, live casino games, slots, and our unique Go Goal Bingo product as a form of entertainment — placing sensible stakes and staying well within their personal limits. We want to keep it that way for every single player on the platform.
Gambling becomes a problem when it stops being entertainment and starts interfering with daily life, relationships, or financial wellbeing. Problem gambling does not discriminate — it can affect anyone regardless of age, income, or how long they have been gambling. Recognising the signs early is the most important step toward getting back in control.
fb11 provides a suite of player-protection tools built directly into every account. These tools are available to all registered players at no cost and take effect promptly once activated. We also maintain a dedicated support team, available in English around the clock, specifically trained to assist players who are concerned about their own gambling behaviour.
If you are reading this page because gambling is causing you worry right now — whether it is your own behaviour or that of someone close to you — please do not hesitate to contact us immediately at [email protected]. You will be treated with complete confidentiality and without judgement.
Quick reminder: Setting a personal deposit limit takes less than two minutes from your fb11 account dashboard. You can reduce your limit at any time, and increases only take effect after a 72-hour cooling-off period.
Our Player Protection Tools
fb11 gives every registered player in Bangladesh direct access to the following responsible gaming tools from within their account settings. All tools are free to use and take effect without delay.
Deposit Limits
Set a daily, weekly, or monthly cap on how much you can deposit into your fb11 account. Once your chosen limit is reached, no further deposits are accepted until the period resets. Limits can be reduced at any time and take effect immediately. Increases are subject to a mandatory 72-hour waiting period to give you time to reconsider.
Loss Limits
Define the maximum amount you are comfortable losing over a set period. fb11 will automatically suspend your betting activity once your loss limit is reached for that day, week, or month. This tool is especially useful for players who want a firm financial safety net without having to monitor their balance constantly.
Session Time Limits
Set a maximum session duration to control how long you spend on fb11 in a single sitting. Once your session limit is reached, fb11 will log you out automatically and prompt you to take a break. Regular session reminders are also available, sending you a notification after every 30 or 60 minutes of active play.
Time-Out / Cooling-Off
Take a structured break from the fb11 platform for a defined period — 24 hours, 48 hours, one week, or one month. During a time-out, your account remains open but you cannot log in, place bets, or make deposits. Time-out periods cannot be shortened once activated. This tool is ideal when you feel you need a short pause rather than a permanent exclusion.
Self-Exclusion
If you feel that gambling is seriously affecting your life, you can permanently self-exclude your fb11 account. Self-exclusion closes your account, cancels all active bonuses, returns your withdrawable balance, and blocks you from re-registering for a minimum exclusion period of six months. To request self-exclusion, contact [email protected] with the subject line "Self-Exclusion Request".
Activity Statements
Access a clear summary of your gambling activity over any chosen period, including total deposits, withdrawals, net win/loss position, and time spent on the platform. Activity statements give you an honest, data-driven view of your gambling habits — one of the most effective ways to make informed decisions about how you play on fb11.
Recognising the Warning Signs
Problem gambling often develops gradually. The following are common indicators that gambling may be moving beyond healthy recreational activity. If several of these apply to you or someone you know, it is time to seek support.
Spending more money on gambling than you can afford to lose, or borrowing money to fund bets.
Feeling restless, anxious, or irritable when you are not gambling or when you try to cut down.
Chasing losses — placing larger or more frequent bets in an attempt to win back money you have lost.
Lying to family members, friends, or colleagues about how much time or money you spend gambling.
Neglecting work, education, family responsibilities, or personal health due to gambling activity.
Using gambling as an escape from stress, depression, anxiety, or difficult personal situations.
Repeatedly failing to stick to your own self-imposed spending or time limits when using fb11.
Experiencing financial difficulties — unpaid bills, debt, or depleted savings — related to gambling.
Thinking about gambling constantly, even when engaged in other activities or conversations.
Feeling a need to gamble with increasingly larger amounts to achieve the same level of excitement.
If four or more of the above apply to you, please reach out to the fb11 support team at [email protected] right away. Our team is trained to help you access the right tools and, where necessary, refer you to professional support services. There is no shame in asking for help — doing so is the strongest move you can make.
Quick Self-Assessment
Ask yourself these questions honestly. They are not a clinical diagnosis, but they are a useful first step in understanding your relationship with gambling.
Have you ever spent more time or money on fb11 than you originally intended for a single session?
Have you ever felt the urge to return to gambling as soon as possible after a losing session, in order to win the money back?
Have you ever argued with someone close to you about how much money or time you spend gambling?
Have you ever felt guilty, ashamed, or anxious about your gambling behaviour or the amounts you have wagered?
Have you ever used money set aside for essential expenses — rent, food, utility bills, education — to fund gambling?
Have you ever considered or attempted to hide your gambling activity from people who are important to you?
If you answered Yes to two or more questions, we strongly encourage you to use one of fb11's responsible gaming tools or contact our support team. Honest reflection is the first step toward staying in control.
Tips for Safer Play
Enjoying fb11 responsibly is straightforward when you follow a few practical guidelines. These habits help keep gambling fun and within healthy boundaries.
Set a Strict Budget Before You Play
Decide in advance the exact amount you are willing to spend. Treat it as entertainment expenditure — money you are comfortable losing — not as an investment with an expected return.
Use Session Time Limits
Activate the session timer in your fb11 account settings. Taking regular breaks prevents fatigue-driven decision-making and helps you maintain perspective on your activity.
Never Gamble When Emotional
Avoid placing bets when you are stressed, upset, tired, or under the influence of alcohol. Emotional gambling consistently leads to poor decisions and higher spend than intended.
Accept That Losses Are Part of the Game
All gambling carries inherent risk. House edges exist across all games on fb11. Never chase a loss — accept it, close the session, and return another day with a fresh budget.
fb11's Commitments to You
Responsible gaming is not a checkbox for fb11 — it is a core part of how we build and operate our platform for Bangladeshi players every day.
Mandatory Age Verification
Every account on fb11 is subject to Know Your Customer (KYC) verification before withdrawals are processed. Age verification is non-negotiable. Players under 21 years of age are strictly prohibited from using the platform under any circumstances.
Trained Support Team
Our customer support team includes staff specifically trained in responsible gaming conversations. If you reach out about a gambling concern, your case will be handled with sensitivity, confidentiality, and practical guidance at every step.
No Pressure Marketing
fb11 does not send promotional messages to players who have activated any responsible gaming tool, are in a time-out period, or have requested self-exclusion. We respect the boundaries you set and do not use aggressive marketing to encourage players to override their own limits.
Get Help Now
If gambling has stopped being enjoyable and is causing stress, financial difficulty, or conflict in your personal life, please reach out. You do not need to be in crisis to ask for support — even early concerns are worth discussing. The fb11 support team is available 24 hours a day, 7 days a week, throughout Bangladesh Standard Time (BST, UTC+6).
To request a specific responsible gaming tool — deposit limit, loss limit, session limit, time-out, or self-exclusion — simply email us with your request. Your account will be updated promptly, and any protective measures will take effect without delay. Reductions and exclusions are always processed faster than any request to increase limits.
fb11 is strictly for adults aged 21 and above. By using fb11, you confirm that you meet this age requirement. If you are concerned that a person under 21 is using the platform, contact [email protected] immediately and we will investigate as a priority.
Contact fb11 Support
Our responsible gaming team is ready to assist you. All enquiries are treated with complete confidentiality.
Play Responsibly on fb11
fb11 offers cricket betting, live casino games, slots, and more — all designed for entertainment. Set your limits, use our tools, and enjoy the platform within your personal boundaries. Visit our FAQ for more information about how accounts and limits work.