fb11 Privacy Policy
fb11 is committed to protecting your personal data and your right to privacy. This Privacy Policy explains what information we collect from you as a registered player, how we use and store it, who we share it with, and what rights you have over your own data when using the fb11 platform.
1 Introduction
This Privacy Policy ("Policy") is published by fb11 ("fb11", "we", "us", "our") and governs the collection, processing, storage, and disclosure of personal data relating to individuals ("you", "your", "Player") who access or use the fb11 platform at https://fb11.io, including all associated services, mobile interfaces, and customer support channels.
fb11 takes the privacy of its players seriously. We process personal data only to the extent necessary to operate the platform, provide our services, comply with applicable legal obligations, and protect the integrity of the fb11 community. We do not sell your personal data to third parties, and we do not use your data for purposes beyond those described in this Policy.
This Policy should be read in conjunction with the fb11 Terms and Conditions, which are available at https://fb11.io/terms-conditions. Where any conflict exists between this Policy and the Terms and Conditions on a privacy-related matter, this Policy shall take precedence.
2 Personal Data We Collect
fb11 collects the following categories of personal data from registered players and platform visitors:
2.1 Identity and Contact Data
- Full legal name as it appears on your national identity document
- Date of birth
- Bangladeshi mobile phone number
- Email address (where provided)
- Residential address
- National Identity Card (NID) number or passport number
2.2 Financial Data
- Payment method details (bKash wallet number, Nagad number, Rocket number, Upay number, bank account details)
- Transaction history including deposits, withdrawals, and bonus credits
- Account balance information
2.3 Technical and Usage Data
- IP address and approximate geolocation derived from IP
- Device type, operating system, and browser information
- Session duration, pages visited, and features used on the platform
- Login timestamps and activity logs
- Betting history, game session data, and wagering patterns
2.4 Communications Data
- Records of your communications with the fb11 support team via email or live chat
- Survey responses, feedback submissions, and promotional opt-in records
2.5 Verification Documents
- Copies of government-issued identity documents submitted during KYC verification
- Proof of address documents such as utility bills or bank statements
- Source-of-funds documentation where required for compliance purposes
3 How We Collect Your Data
fb11 collects personal data through the following means:
3.1 Direct Collection
Data you provide directly when registering an account, completing KYC verification, making a deposit or withdrawal request, contacting customer support, participating in a promotion, or responding to a survey. All direct collection of personal data on the fb11 platform is performed over encrypted HTTPS connections.
3.2 Automated Collection
Data collected automatically when you access the fb11 platform, including cookies, web beacons, pixel tags, and server log files. Automated data collection allows fb11 to recognise returning users, maintain session continuity, detect fraud, and improve platform performance. See Section 8 of this Policy for full details on cookies and tracking technologies.
3.3 Third-Party Sources
fb11 may receive data about you from third-party identity verification providers, fraud detection services, payment processing partners (including bKash, Nagad, Rocket, and Upay), and game studio providers. Data received from third parties is handled in accordance with this Policy and is used only for the purposes described in Section 4.
4 How We Use Your Personal Data
fb11 uses the personal data we collect for the following purposes:
| Purpose | Categories of Data Used |
|---|---|
| Account registration and management | Identity, contact, verification documents |
| Processing deposits and withdrawals | Identity, financial, verification documents |
| Identity and age verification (KYC) | Identity, verification documents |
| Fraud detection and prevention | Identity, financial, technical, usage |
| Responsible gaming monitoring | Usage, wagering patterns, financial |
| Customer support | Identity, contact, communications |
| Platform improvement and analytics | Technical, usage (anonymised where possible) |
| Promotional communications (with consent) | Identity, contact, usage preferences |
| Legal and regulatory compliance | All categories as required |
fb11 does not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects without your explicit consent, except where required by applicable anti-money laundering or fraud-prevention obligations.
5 Legal Basis for Processing
fb11 processes your personal data on one or more of the following legal bases:
- Contractual necessity: Processing required to fulfil our obligations under the fb11 Terms and Conditions, including account management, payment processing, and service delivery.
- Legal obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering obligations, age verification requirements, and tax reporting duties.
- Legitimate interests: Processing carried out in pursuit of fb11's legitimate business interests, including fraud prevention, platform security, and service improvement, provided such interests are not overridden by your privacy rights.
- Consent: Where you have given explicit consent for a specific purpose, such as receiving promotional emails or SMS notifications from fb11. You may withdraw consent at any time by contacting [email protected] without affecting the lawfulness of processing carried out prior to withdrawal.
6 Data Sharing and Disclosure
fb11 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your personal data only in the following circumstances:
6.1 Service Providers
fb11 engages trusted third-party service providers to assist in operating the platform, including payment processors (bKash, Nagad, Rocket, Upay, and banking partners), identity verification providers, fraud detection services, cloud hosting and infrastructure providers, and customer support software providers. All service providers are contractually bound to process your data only on fb11's instructions and in accordance with this Policy.
6.2 Game Studio Partners
Game session data including your username and wagering activity may be shared with licensed game studio providers (such as Evolution Gaming, Pragmatic Play, Ezugi, Spribe, NetEnt, Microgaming, and Habanero) to the extent necessary to deliver the relevant game, calculate outcomes, and process game-related payouts. These providers operate their own data processing environments under applicable certification standards.
6.3 Legal and Regulatory Disclosure
fb11 may disclose your personal data to law enforcement agencies, regulatory bodies, financial intelligence units, or other governmental authorities where required to do so by applicable law, court order, or regulatory obligation. fb11 will notify you of any such disclosure where legally permitted to do so.
6.4 Business Transfers
In the event of a merger, acquisition, restructuring, or sale of all or part of fb11's business assets, your personal data may be transferred to the relevant acquiring entity as part of that transaction. You will be notified of any such transfer and of any changes to this Policy that may result.
7 Data Retention
fb11 retains your personal data for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations. The following retention periods apply as a general guide:
- Account and identity data: Retained for the duration of your account and for a minimum of five years following account closure, in accordance with anti-money laundering record-keeping requirements.
- Transaction and financial data: Retained for a minimum of five years from the date of the relevant transaction.
- KYC verification documents: Retained for the duration of your account and for a minimum of five years following account closure.
- Communications and support records: Retained for a minimum of three years from the date of the relevant interaction.
- Technical and usage logs: Retained for up to 24 months from collection, after which they are anonymised or deleted.
- Marketing preferences and consent records: Retained for the duration of your consent and for up to 12 months following withdrawal of consent.
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with fb11's internal data management procedures. Where data is required for ongoing legal proceedings or regulatory investigations, retention may be extended until the conclusion of those proceedings.
8 Cookies & Tracking Technologies
fb11 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device by a web server when you visit a website. Cookies allow the platform to recognise your device, maintain your session, and remember your preferences.
8.1 Types of Cookies Used
- Strictly necessary cookies: Essential for the platform to function. These include session authentication cookies and security tokens. These cookies cannot be disabled without impairing the functionality of the platform.
- Functional cookies: Used to remember your preferences such as language settings, currency display, and recently visited game categories.
- Analytics cookies: Used to collect aggregated, anonymised data about how players navigate the platform. This data helps fb11 identify areas for improvement and optimise the player experience.
- Security and fraud-prevention cookies: Used to detect and prevent fraudulent activity, unusual login patterns, and bot traffic on the platform.
8.2 Managing Cookies
You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the fb11 platform, including your ability to remain logged in or access certain features. fb11 does not use third-party advertising cookies or cross-site tracking technologies for the purpose of serving targeted advertisements.
9 Data Security
fb11 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:
- 256-bit SSL/TLS encryption for all data transmitted between your device and the fb11 platform.
- Encrypted storage of sensitive data including payment information and identity documents at rest.
- Role-based access controls ensuring that fb11 staff can access personal data only to the extent required for their specific function.
- Regular security audits and penetration testing of the fb11 platform infrastructure.
- Multi-factor authentication (MFA) requirements for administrative access to data systems.
- Mandatory security training for all fb11 staff with access to personal data.
In the event of a data breach that is likely to result in a risk to your rights and freedoms, fb11 will notify affected players without undue delay and will take all reasonable steps to mitigate the impact of the breach.
10 Your Privacy Rights
As an fb11 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact fb11 at [email protected] with the subject line "Privacy Rights Request". fb11 will respond to all verified requests within 30 days.
Right of Access
You have the right to request a copy of the personal data fb11 holds about you, along with information about how it is being used and with whom it has been shared.
Right to Rectification
You have the right to request that fb11 correct any inaccurate or incomplete personal data held about you. Corrections to identity data may require submission of supporting documentation.
Right to Erasure
You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to fb11's legal retention obligations under applicable law.
Right to Restrict Processing
You have the right to request that fb11 restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or have objected to processing.
Right to Data Portability
Where processing is based on your consent or on a contract, you have the right to receive a copy of the personal data you have provided to fb11 in a structured, commonly used, machine-readable format.
Right to Withdraw Consent
Where processing is based on your consent (for example, for marketing communications), you may withdraw that consent at any time by contacting [email protected]. Withdrawal does not affect the lawfulness of prior processing.
11 Children's Privacy
The fb11 platform is strictly intended for adults aged 21 years and above. fb11 does not knowingly collect personal data from individuals under the age of 21. If fb11 discovers that personal data has been collected from a person under 21 years of age, that data will be deleted immediately and the associated account will be permanently closed.
If you are a parent or guardian and believe that a minor has registered an account on fb11 using false information, please contact our support team at [email protected] immediately so that we can take appropriate action.
12 Third-Party Links
The fb11 platform may contain references to third-party game studio providers and payment partners. fb11 is not responsible for the privacy practices or the content of any third-party services. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of the fb11 platform. This Policy applies solely to data processed by fb11 through the fb11 platform and its associated services.
13 Updates to This Privacy Policy
fb11 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. The most current version of this Policy will always be published at https://fb11.io/privacy-policy, with the effective date clearly indicated at the top of the document.
Where changes are material — for example, where we intend to process your personal data for a new purpose or share it with a new category of third party — fb11 will notify registered players by email or via an in-platform notification prior to the changes taking effect. Your continued use of the fb11 platform following such notification constitutes your acceptance of the revised Policy. If you do not accept the revised Policy, you should cease using the platform and may request account closure by contacting [email protected].
14 Contact & Data Enquiries
For all privacy-related enquiries, data subject rights requests, or concerns about how fb11 handles your personal data, please contact us using the details below:
- Email: [email protected]
- Subject Line: Privacy Rights Request
- Response Time: Within 30 days of verified request
- Support Hours: 24 hours a day, 7 days a week
fb11 takes all privacy enquiries seriously and is committed to resolving data-related concerns promptly and transparently. Where a complaint cannot be resolved to your satisfaction through our internal process, you retain the right to escalate the matter to the relevant data protection authority in your jurisdiction.
Our Data Protection Commitments
Six principles that guide every data decision made at fb11, from collection through to deletion.
Minimal Data Collection
fb11 collects only the personal data that is strictly necessary to provide our services, fulfil legal obligations, and keep the platform secure. We do not collect data speculatively or for undefined future purposes. Every data field we request from you has a clearly defined use.
End-to-End Encryption
All personal data transmitted between your device and the fb11 platform is protected by 256-bit SSL/TLS encryption. Sensitive data including payment details, identity documents, and account credentials are stored encrypted at rest on secured infrastructure with restricted administrative access.
No Data Sales
fb11 does not sell, rent, or trade your personal data to advertisers, data brokers, or any third party for commercial gain. Your data belongs to you. We share it only with the service providers and partners directly required to operate the fb11 platform, under strict contractual safeguards.
Your Rights, Respected
fb11 respects your full range of privacy rights including access, rectification, erasure, restriction, portability, and consent withdrawal. All verified data subject requests are responded to within 30 days. Submit your request at any time to [email protected] with the subject line "Privacy Rights Request".
Defined Retention Periods
fb11 does not hold your data indefinitely. Clear retention schedules govern every category of personal data we process. Once the applicable retention period expires and no legal obligation requires continued storage, your data is securely deleted or irreversibly anonymised.
Breach Notification
In the unlikely event of a data security incident affecting your personal data, fb11 will notify impacted players without undue delay. We maintain an incident response plan and conduct regular security audits to minimise the risk of unauthorised access to player data on the fb11 platform.
Age Restriction & Data Protection Notice
fb11 is strictly for adults aged 21 and above. We do not knowingly collect data from individuals under 21. All player identity data is verified through our mandatory KYC process. If you believe a minor has registered on fb11, please contact [email protected] immediately. For questions about how your data is handled, visit our Privacy Policy or contact the fb11 support team.
Questions About Your Privacy?
Our support team is available around the clock at [email protected]. You can also review our Terms & Conditions or visit the FAQ page for answers to common questions about accounts, data, and payments on fb11.