fb11 Frequently
Asked Questions

To create an account on fb11, visit fb11.io and click the registration link, then fill in your mobile number, a strong password, and your date of birth. You must be at least 21 years old to register. Once your basic details are submitted, you will receive a one-time verification code on your Bangladeshi mobile number to confirm your account. After verification, your fb11 account is active and you can make your first deposit using bKash, Nagad, Rocket, or any supported bank.

fb11 requires a valid government-issued identity document to complete KYC verification — your National Identity Card (NID) is the preferred document for players in Bangladesh, but a valid passport is also accepted. You will also need to submit a selfie or a short video holding your ID to confirm the document belongs to you. In some cases, a proof-of-address document such as a recent utility bill or bank statement may be requested. KYC is mandatory before any withdrawal is processed.

Most fb11 accounts are verified within 24 hours of submitting complete KYC documents. In straightforward cases where documents are clear and match the registration data, verification is often completed within a few hours during business hours (Bangladesh Standard Time, UTC+6). If additional documentation is required, the fb11 support team will contact you by email. You can continue to deposit and play while your verification is being reviewed, but withdrawals require a fully verified account.

To reset your fb11 password, go to the login page and click the "Forgot Password" option. Enter the mobile number registered to your account and fb11 will send a reset code via SMS. Enter the code and choose a new password that is at least eight characters long and includes a mix of letters, numbers, and symbols. If you no longer have access to your registered mobile number, contact the fb11 support team at [email protected] to request identity-verified account recovery.

No — fb11 strictly allows only one account per person. Duplicate accounts are detected automatically through device fingerprinting, IP matching, and identity document cross-referencing during KYC. If a player is found to operate more than one account, all duplicate accounts will be permanently closed and any bonuses credited to those accounts will be voided. If you believe your account was closed in error, contact [email protected] with your registered mobile number and a copy of your ID.

To permanently close your fb11 account, send an email to [email protected] with the subject line "Account Closure Request" from the email address linked to your account. Include your registered mobile number and a brief reason for closure. Any remaining withdrawable balance will be returned to your primary deposit method (bKash, Nagad, or bank account) before the account is closed. Account closure requests are processed within 48 hours. If your request is related to problem gambling, please mention this so we can offer additional support resources.

bKash deposits on fb11 are credited to your account instantly in almost all cases. Once you complete the payment through your bKash app or USSD menu and receive a bKash transaction ID, the corresponding amount is reflected in your fb11 balance within seconds. If your deposit has not appeared after five minutes, take a screenshot of your bKash confirmation and contact the fb11 support team at [email protected] with the transaction ID — the team will manually verify and credit the deposit promptly.

The minimum deposit on fb11 is ৳200, which applies to all supported payment methods including bKash, Nagad, Rocket, and Upay. Bank transfers via Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank may carry a higher practical minimum due to standard interbank transfer fees — typically ৳500 or more. There is no maximum deposit limit for standard players, though high-volume deposits may trigger an additional identity verification step as part of fb11's security protocol.

The minimum withdrawal on fb11 is ৳500 for mobile money methods such as bKash, Nagad, and Rocket. For bank transfers, the minimum withdrawal is ৳1,000. All withdrawals require a fully verified account — your KYC documents must be approved before any withdrawal request is processed. Withdrawals are sent to the same payment method you used for your most recent deposit, as part of fb11's standard anti-money-laundering policy. There is no fee charged by fb11 on standard withdrawals.

fb11 processes withdrawal requests within 24 hours for verified accounts. Mobile money withdrawals to bKash, Nagad, and Rocket are typically completed within a few hours of approval. Bank transfers to Dutch-Bangla Bank, City Bank, BRAC Bank, or other Bangladeshi banks may take one to three business days depending on the receiving bank's processing schedule. Withdrawals submitted on public holidays or during high-volume periods may take slightly longer. You will receive an email confirmation once your withdrawal has been dispatched.

fb11 does not charge any platform-side fees on standard deposits or withdrawals. However, your mobile wallet provider (bKash, Nagad, Rocket, or Upay) may apply their own standard transaction fees — for example, bKash charges a small send-money fee when transferring to merchant accounts. Your bank may also apply transfer charges for internet banking transactions. fb11 recommends checking the fee schedule of your payment provider before initiating a transaction so there are no surprises on the amount received.

Yes — fb11 fully supports both Nagad and Rocket as deposit and withdrawal methods, alongside bKash and Upay. Nagad deposits follow the same instant-credit process as bKash: complete the payment in your Nagad app, note your transaction ID, and your fb11 balance updates within seconds. Rocket (Dutch-Bangla Bank Mobile Banking) works in the same way. All three methods support the ৳200 minimum deposit. If you experience any issues with a Nagad or Rocket transaction, contact the fb11 support team with your transaction reference.

fb11 offers a wide range of cricket betting markets covering BPL (Bangladesh Premier League), IPL, T20 World Cup, ICC events, and international Test and ODI series featuring the Bangladesh Tigers. Available markets include match winner, top batsman, top bowler, total runs over/under, method of first wicket, session runs, and live in-play betting during ongoing matches. BPL fixtures receive the deepest market coverage on fb11, with special promotions available during the BPL season and major ICC tournaments.

Yes — fb11 is fully optimised for mobile play on both Android and iOS devices through a standard web browser, with no app download required. The mobile version of fb11 supports all casino products including live dealer tables (Evolution Gaming, Ezugi), slots (Pragmatic Play, NetEnt, Microgaming), and sports betting. The interface adjusts automatically to your screen size. For the best experience on a Bangladeshi mobile connection, fb11 recommends using a Wi-Fi or 4G connection when playing live dealer games.

All games available on fb11 use certified Random Number Generator (RNG) technology, which means every spin, card draw, and dice result is statistically independent and cannot be predicted or manipulated. The slot and table game providers on fb11 — including Pragmatic Play, Spribe, NetEnt, and Microgaming — hold independent certifications from recognised testing laboratories. Live dealer games streamed by Evolution Gaming and Ezugi use physical cards and equipment monitored by live cameras, providing an additional layer of transparency for players who want real-time verification.

RTP (Return to Player) is the theoretical percentage of wagered money a slot machine pays back over a very large number of spins. Most slots available on fb11 carry an RTP between 94% and 97%, which is standard for reputable online slot providers. Individual game RTPs are published in each game's information or "i" panel — we recommend checking this before you play. Higher RTP does not guarantee short-term wins; it is a long-run statistical average. Volatile slots may pay less frequently but offer larger individual payouts when they do.

Multi Bet on fb11 allows you to combine selections from two or more separate sporting events into a single bet slip. Your potential winnings are calculated by multiplying the odds of each individual selection together, which means the payout can be significantly larger than a single-event bet. However, every leg of your multi bet must win for the overall bet to pay out — a single incorrect selection loses the entire stake. fb11's Multi Bet feature supports cricket, football, kabaddi, and other available sports markets simultaneously on the same slip.

fb11 offers a welcome bonus to new players who complete registration and make their first qualifying deposit. The exact welcome offer — including the bonus percentage and maximum bonus amount in BDT — is displayed on the fb11 promotions page at the time of registration, as promotional terms are updated periodically. Typically, fb11 welcome bonuses match a percentage of your first deposit up to a specified cap. To qualify, you must opt in during registration and meet the minimum first deposit threshold, usually ৳500 or above.

A wagering requirement (also called a playthrough requirement) means you must bet the bonus amount a specified number of times before the bonus funds convert into real withdrawable cash. For example, if fb11 awards a ৳1,000 bonus with a 20x wagering requirement, you need to place a total of ৳20,000 in qualifying bets before that bonus becomes withdrawable. Wagering requirements vary by promotion and game type — slots typically contribute 100% toward the requirement, while live table games may contribute a lower percentage. Always check the specific bonus terms before claiming.

Yes — fb11 runs regular promotions for existing players, including reload deposit bonuses, free spins on featured slots, cashback offers on cricket betting losses, and seasonal promotions tied to major events such as BPL, IPL, T20 World Cup, Eid, and Pohela Boishakh. Loyalty rewards are also available for high-frequency players. All active promotions are listed on the fb11 promotions page after you log in. Promotional notifications are sent by email to opted-in players — make sure your email address is current in your account settings.

No — bonus funds on fb11 cannot be withdrawn until the applicable wagering requirement has been fully met. Before the requirement is cleared, your account balance will show both your real-money balance and your bonus balance separately. You can withdraw your real-money funds at any time, but the bonus balance and any winnings generated from it remain locked until wagering is complete. If you choose to withdraw real funds before meeting the wagering requirement, the outstanding bonus and associated winnings will be forfeited in accordance with fb11's standard bonus terms.

fb11 is a secure platform that uses SSL (Secure Socket Layer) encryption on all data transmissions, meaning your personal information, payment details, and account credentials are protected from interception. Player funds are held in segregated accounts separate from fb11's operational funds. The platform enforces mandatory KYC verification, two-factor authentication options, and device monitoring to prevent unauthorised account access. While fb11 is an offshore platform, it maintains fair play standards and player protection measures consistent with reputable international operators serving the Bangladesh market.

The minimum age to register and play on fb11 is 21 years. This applies to all players regardless of location. Age is verified during the KYC process through your National Identity Card (NID) or passport. Any account found to belong to a person under 21 will be immediately and permanently closed, all bonuses voided, and the deposited balance returned to the original payment source. fb11 operates a zero-tolerance policy on underage gambling — if you suspect an under-21 individual is using the platform, report it to [email protected] immediately.

You can set daily, weekly, or monthly deposit and loss limits directly from the Responsible Gaming section of your fb11 account settings. Limits take effect immediately once saved and cannot be increased for a minimum of 72 hours — this cooling-off period exists to prevent impulsive decisions. Reducing a limit takes effect instantly. If you are unable to locate the responsible gaming settings in your account, contact the fb11 support team at [email protected] and an agent will guide you through the process and apply the limits on your behalf.

To self-exclude from fb11, send an email to [email protected] with the subject line "Self-Exclusion Request" and include your registered mobile number. Self-exclusion closes your account for a minimum period of six months, during which you cannot log in, place bets, or receive promotional communications. Your withdrawable real-money balance will be returned to your primary deposit method. Self-exclusion is irreversible for the duration of the exclusion period — it cannot be shortened once activated. For immediate assistance, our support team is available 24 hours a day, seven days a week.